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HSiQ 360 Training Certified
Module
06

Managing Clients Day-to-Day

Build a disciplined, structured approach to managing client relationships with confidence, consistency, and control. Strengthen trust, improve communication, and maintain momentum throughout the search process.
Enroll in Module 6
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Module at a glance

September 14

Module 6 runs September 14 to 16, 2026. Three live sessions, weekday cohort.

3

Sessions covering client management foundations through long-term relationship development

$750

Standalone module. Or take all 10 in the full program for $2,950.
Hunt Scanlon HSiQ 360 Training Program - © Copyright 2026 All Rights Reserved.
Module Overview

What you'll learn. What it delivers.

This module will help you build a repeatable, end-to-end system for managing clients throughout the search lifecycle — from initial alignment through to successful delivery ensuring stronger relationships, better communication, and more consistent execution.

It goes beyond theory, providing practical frameworks, real-world language, and proven techniques drawn from live mandates. Recruiters will learn how to:

  • Build stronger, trust-based client relationships
  • Communicate with clarity, structure, and consistency
  • Maintain control of the search process
  • Manage challenges and difficult situations effectively
  • Drive repeat business and long-term client value

The End Result

A measurable improvement in client alignment, process efficiency, and relationship strength moving participants from reactive client management to a structured, scalable relationship management system.
The Curriculum

Three sessions. One end-to-end client management system.

Each session builds on the last, taking you from client management fundamentals to a structured, repeatable system for lasting client relationships.
SESSION 1 Mon
September 14, 2026

Foundations of Client Management

Objectives
  • Reframe client management; move from reactive communication to structured relationship management.
  • Understand common challenges; identify where client relationships break down.
  • Define what strong client management looks like; establish standards for trust and control.
Outcome

Participants will leave with a clear understanding of client management fundamentals, greater awareness of their own gaps, and a stronger foundation for managing relationships with confidence and consistency.

SESSION 2 Tue
September 15, 2026

Maintaining Control of the Search Process

Objectives
  • Build structured communication habits; introduce clear frameworks for client interaction.
  • Improve clarity and alignment; ensure expectations, updates, and next steps are consistently understood.
  • Maintain control while working collaboratively; balance partnership with leadership.
  • Prevent delays and misalignment; drive behavior that supports efficient execution.
Outcome

Participants will significantly improve communication quality and consistency, resulting in stronger alignment with clients, clearer expectations, and more effective engagement throughout the search process. They will improve their ability to manage timelines, drive decision-making, and maintain momentum, resulting in more efficient searches and stronger overall outcomes.

SESSION 3 Wed
September 16, 2026

Building Long-Term Client Relationships & Repeat Business

Objectives
  • Handle challenges confidently; apply structured problem solving to complex situations.
  • Maintain professionalism under pressure; strengthen relationships even in difficult moments.
  • Strengthen long-term client relationships; move from transactional to strategic engagement.
  • Increase repeat mandates; build a structured approach to ongoing client development.
Outcome

Participants will develop greater confidence in managing challenges, improving their ability to resolve issues effectively while maintaining trust and credibility with clients. They will leave with a repeatable system for building and sustaining long-term client relationships, leading to increased repeat business, stronger partnerships, and greater overall client value.

Richard Stein headshot
Meet the Facilitator

Richard Stein

Program Director, HSiQ 360 Recruiter Performance Training

Richard Stein is CEO of HSiQ – the talent intelligence advisory unit of Hunt Scanlon. He is widely recognized as one of the executive search industry’s most prolific billing consultants over the past 25 years. He has worked across virtually every aspect of the executive search lifecycle – from research and candidate development to client acquisition, retained search execution, and large-scale team lift-outs.

Richard is a long-time advocate of disciplined, practical recruiter training focused on repeatable commercial outcomes rather than theory. Earlier in his career, he helped build a training program that contributed to a more than 400% increase in revenues over a seven-year period with only a modest increase in headcount. His approach is grounded in real-world execution and designed to help recruiters build stronger client relationships, win more work, and perform at a consistently higher level.

Investment

Enroll in Module 6, or take the full system.

Two ways to access this module. Both deliver practical, immediately applicable frameworks from live executive search mandates.

This Module

Managing Clients Day-to-Day

$750 / participant

All three live sessions, September 14 to 16. Self-contained framework you can apply immediately.
  • Live cohort sessions with Richard Stein
  • Protected recordings (not downloadable or shareable)
  • HSiQ 360 Certificate of Completion
  • Social media medallion
Enroll in Module 6
Best Value
Full Program

Recruiter Performance Training

$2,950 / participant

All 10 modules, 35 sessions across the full performance lifecycle. Save $4,550 (60%) versus enrolling module-by-module.

  • 10 modules, 35 sessions · June through December 2026
  • Live cohort sessions with Richard Stein
  • Protected recordings (not downloadable or shareable)
  • HSiQ 360 Certificate of Completion
  • Social media medallion
Enroll in Full Program
Enrolling a team?   Customized group pricing available for firms bringing the program in-house.
DISCUSS GROUP RATES
Explore

All program modules

See Full Program
01
June 15 – 19, 2026

Winning New Search Work

Explore →
02
July 6–10, 2026

Pitching & Closing Retained Searches

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03
August 3–5, 2026

Running a High-Quality Search Process

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04
August 17–19, 2026

Finding and Engaging the Right Candidates

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05
September 7–9, 2026

Assessing Candidates with Confidence

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06
September 14–16, 2026

Managing Clients Day-to-Day

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07
October 5–8, 2026

Using Market Insight to Win Work

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08
November 2–4, 2026

Understanding Compensation & Offers

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09
Nov 30–Dec 2, 2026

Using Tools, Data, and AI the Right Way

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10
December 7–9, 2026

Building Focus in Your Market

Explore →
Frequently Asked

Common questions, answered.

How is this different than the Advanced Certificate in Executive Talent?

This program is fundamentally different in both intent and application. While the Advanced Certificate focuses on foundational knowledge and broader industry frameworks, the Recruiter Performance Training Program is designed as a practical, execution-driven system grounded in real-world experience.

How is the program delivered?

Live virtual cohort sessions led by Richard Stein. Each module runs over consecutive days within its scheduled week, combining frameworks, real-world examples, and discussion.

What do I receive upon completion?

An HSiQ 360 Recruiter Performance Training Certificate of Completion plus an HSiQ 360 Certification Badge, which could be used on social media, your website, or an email signature. The credential is designed to signal credibility, differentiate your practice, and reinforce your ability to operate as a high-impact talent advisor.

Are group rates available?

Yes. Customized group pricing is available for firms enrolling multiple participants or bringing the program in-house. Contact Richard Stein to discuss options tailored to your firm.

What do I receive upon completion?

An HSiQ 360 Recruiter Performance Training Certificate of Completion plus an HSiQ 360 Certification Badge, which could be used on social media, your website, or an email signature. The credential is designed to signal credibility, differentiate your practice, and reinforce your ability to operate as a high-impact talent advisor.

Can I enroll in a single module instead of the full program?

Yes. Each module is self-contained at $750 and delivers a complete framework on its own. Many participants start with a single module before committing to the full $2,950 program.

Purchase Individual Modules

Choose your desired module(s) and fill out the rest of the form below, and we will be in touch shortly with a payment link to purchase.

Purchase Full Program

Fill out the form below, and we will be in touch shortly with a payment link to purchase the full 2026 HSiQ 360 Recruiter Performance Training Program.

Discuss Group Rates

Considering enrolling a team? Fill out the form below, and we will be in touch shortly to discuss customized group pricing based on your needs.